Visitor

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2 Messages

Saturday, May 30th, 2026 12:43 AM

BravesVision Issues

BravesVision consistently has a bad signal. What is the issue? Xfinity has a building in The Battery. How can’t they get if figured out so people can watch from home?

I keep getting code XRE-03090 every time I watch a game. 

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Official Employee

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282 Messages

13 hours ago

@user_1ic3y4 thanks for taking the time to reach out on our Xfinity Community Forums page! I'd like to do everything I can with the BravesVision picture quality you are receiving. How is the picture quality on the rest of your channels? Have you noticed the XRE error message on other channels?

Visitor

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2 Messages

11 hours ago

Thanks for reaching out. We are not having this issue on any other channels. We are consistently seeing error message

XRE-03090 only on BravesVision Channel 1254. 

Official Employee

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282 Messages

@user_1ic3y4 got it, thanks for confirming. For that XRE error code reference our article: XRE-03090 - Sorry, we’re having trouble connecting - X1 error message. If you've already followed the steps outlined there, please send a direct message including your full name and service address, and we can get started anytime.

 

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