Visitor
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6 Messages
Blurry image on many HD channels: Bloomberg, FOX deportes, espn deportes and now....ESPN
Hello. it's been many weeks now that week after week i am getting more channels that offer a blurry image, a distorted image nothing to watch but a blurry resolution and image. it is so frustrating. I tried calling the 800 number...forget it...they kept me waiting for 45 minutes and then the representative can barely speak any english. could not help me at all..
the channels with horrible image or resolution: in HD
-fox deportes #593
-Bloomberg # 400
-ESPN deportes # 594
- and now...ESPN # 403 and History channel # 422 are beginning and God knows if more channels are about to get worse.
every week a new channel gets horrible resolution
i have 16:9 resolution, i system refreshed many times, and nothing..
im really getting sick and tired of your service, it is so expensive and you offer no help..
i hope i get a final solution to this growing problem..otherwise i just switch to internet TV...im losing patience with you people at comcast..
CCChe
Official Employee
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6.9K Messages
3 years ago
Hello and thank you for posting to the Xfinity Community Forum to bring this to our attention. This isn't the experience we want for you, and we want to help make this right. I'd like to start by checking your account signals to see if there is anything there that would be out of spec causing your poor quality issues. Can you send a direct message with your first and last name and service address? To send a direct message click the "Direct Messaging" chat icon in the top right corner of the page, then click on the pen and pad icon and enter "Xfinity Support" in the "To" section of the chat.
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Jimbo4847
Visitor
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6 Messages
3 years ago
i am trying to send a direct message but i can not find the direct messaging icon on the top right corner of this page?...is this page or another page?..thanks
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Jimbo4847
Visitor
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6 Messages
3 years ago
please confirm if you received my DM. it is so complicated to send a DM here. goodness gracious....
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Jimbo4847
Visitor
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6 Messages
3 years ago
my issue is technical. unbelievable that you did not read my original message above. are you serious?...the problem persists as described above and getting worse. cable tv is so expensive and this is how you help me solving my problem..by not reading the reasons above. wow!!
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Jimbo4847
Visitor
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6 Messages
3 years ago
is there a way that somebody can help me at comcast??..!!! i dont know what else to do. any technicians?..anyone that knows how to read what i wrote above?....anyone?!!
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