billing

My bill just went up again to $250.00 for the old version triple Play. I need to get this down or I have to cancel my service. I tried Chat and its impossible to talk to a real person. I guess my only option is to cancel the Cabel and get my streaming services on my own like my neighbors. I will not be getting streaming services through Comcast. I have been a customer for well over 30 years and can't get a good deal for serveral years now. I'm retired and can't keep paying $250 a month for these services.

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EG

Expert

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115.2K Messages

7 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityPeterH

Official Employee

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2.5K Messages

7 hours ago

user_hha999 We are here for you! Please feel free to send us a DM with your full name and completre address.

How to Send Us a Direct Message:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

0

Billing

user_hha999

billing

EG

XfinityPeterH

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