Hello @user_hlgx9d, thank you for taking the time to reach out on social media. I understand your concern, and I'd like the opportunity to check into that for you.
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XfinityKrista
Official Employee
•
1.5K Messages
2 months ago
Hello @user_hlgx9d, thank you for taking the time to reach out on social media. I understand your concern, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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