BEWARE !! ID CHANNEL AND WETV WATCHERS

Comcast censored my post as well... and I didn't even use a curse word!  I said something negative about Comcast, and they removed it.  Unbelievable.  I also am looking elsewhere.  And not just because their lineup said ID was included, but after signing up for that package it wasn't.  If you at one time were in a more expensive package, the more reasonable packages are no longer offered to you.  I have a friend (also a longtime customer) who is paying $50 less a month FOR THE EXACT PACKAGE.  What they do is get you into this high-priced package by offering you the most robust package they have for the same price you're currently paying.  Who wouldn't bite?  Once the contract is over, you figure you'll just lower your package to a reasonable rate.  But the kicker is those reasonable rates are no longer offered to you once  you've upgraded.  They of course don't tell you that upfront.

This is also our favorite TV channel.  I think we are being lied to because my brother in Denver has ID TV and he is an Xfinity customer.  What is really going on?

If you upgrade or get new billing terms you will lose that channel.  I had it up until today when I did exactly that.  NO WARNING!!!  They do not tell you this!!!

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@kfippinger wrote:

Comcast censored my post as well... and I didn't even use a curse word!  I said something negative about Comcast, and they removed it.  Unbelievable.  I also am looking elsewhere.  And not just because their lineup said ID was included, but after signing up for that package it wasn't.  If you at one time were in a more expensive package, the more reasonable packages are no longer offered to you.  I have a friend (also a longtime customer) who is paying $50 less a month FOR THE EXACT PACKAGE.  What they do is get you into this high-priced package by offering you the most robust package they have for the same price you're currently paying.  Who wouldn't bite?  Once the contract is over, you figure you'll just lower your package to a reasonable rate.  But the kicker is those reasonable rates are no longer offered to you once  you've upgraded.  They of course don't tell you that upfront.

 

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Your post was censorsed/edited because you included your account information.

This happened to me and what really made it more frustrating is that online ID is listed as an option .  When I called Comcast the 1st level agent "appeared" to not know this is a common outcome of changing your package. 2nd level tech feigned a little surprise but quickly pivoted to Comcast made a business decision to drop ID, I understand business decisions but my issue is not having the information available to a customer when they are making their business decisions.  Comcast is poisioning the well of their customers trust by conducting business in this manner and it will cost them in the long run.

Comcast is still showing the ID channel as a part of their package online so users do not realize it is not an option until after the change has beeen made and they can no longer see the channel.  Since this has been ongoing for up to 2 years Comcast should have removed the ID channel as an option for their available packages. Comcast is engaging in deceptive advertising by showing this as an option because a lot of folks would choose a different provider rather than sign up for a new package if they knew some channels will not be available.