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user_bryan1
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Thursday, August 1st, 2024 9:10 PM

Bally Sports

Can anyone help me out with this? I pay for the Sports Extra add on—now that Bally Sports is back, why is it not available to me? Very infuriating @Xfinity Support 

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1 month ago

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user_c5pg55

3 Messages

2 months ago

Because xfinity wants to take our money. Pure and simple greed

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user_e771g1

9 Messages

2 months ago

Apparently Bally is now a premium tier such as HBO and the like. Even if you already have the sports package! Outrageous.

I think this is the last straw for me personally

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XfinityShawn

Official Employee

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853 Messages

1 month ago

 

user_bryan1 Are you receiving an error code or message when trying to watch the channel?

 

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user_bryan1

Visitor

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4 Messages

It’s telling me that I am not subscribed to the channel. Before the dispute between Xfinity and Bally, it was part of my channel lineup—without even needing the Sports Extra package. Now, it is telling me that I am not subscribed to get the channel. It’s pretty infuriating honestly 

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1 month ago

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XfinityShawn

Official Employee

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853 Messages

 

user_bryan1 We can look further into this on our end. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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1 month ago

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joe_9935

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@user_bryan1 .....did you get a satisfactory answer about this ? 
I also was getting Bally Sports up until May 1.....did get the credit in June/July, but now my bill went back up(no credit) and I get no Bally Sports.
I see/realize the company line is that I need to upgrade to Ultimate TV, but does not feel right that my bill went back up and I get nothing. Infuriating is a good word choice.

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1 month ago

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XfinityEricB

Official Employee

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1.5K Messages

 

joe_9935 We were able to come to an agreement with Bally sports, but we had to put it in a higher package per the results of the agreement. The adjustment was for having to drop it while negotiating, but now with the option back the adjustments have completed, and it is an option for our customers again. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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joe_9935

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@XfinityEricB , thanks for the explanation, which makes sense when something is taken away that the price decreases.
My issue is that my price increased(adjustment removed)......and I got NOTHING back.

If BSN is no longer in my lower-tier TV package, then there should be no Regional Sports Fee, and hence a reduced price.

But, I know.....that is not how it works with xfinity. 

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1 month ago

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