Bally Sports Southeast Streaming issue

on Bally Sport channel we continue to have intermittent freezing along with color bars. Initially we thought it was just a temporary glitch but here we are a month later and every time we watch the Braves, Hawks games we have this freezing problem. NOTE, We are not having this problem on any of the other channels in our line up.

Responses

XfinityKrista

Official Employee

•

1.5K Messages

1 year ago

Hello @user_b06265, thank you for taking the time to reach out on social media. I understand your concern with the picture, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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user_b06265

Bally Sports Southeast Streaming issue

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