Hey there,@user_5ciyh0. That error means the tune is failing when you're navigating to that channel. The solution is to tune away to another channel, wait a few seconds, and then tune back to the same channel. If that does not work you will need to attempt that again after a few minutes. Let us know if that does the trick for you.
XfinityBradM
Official Employee
•
972 Messages
1 year ago
Hey there,@user_5ciyh0. That error means the tune is failing when you're navigating to that channel. The solution is to tune away to another channel, wait a few seconds, and then tune back to the same channel. If that does not work you will need to attempt that again after a few minutes. Let us know if that does the trick for you.
0
0