Hey there,@user_5ciyh0. That error means the tune is failing when you're navigating to that channel. The solution is to tune away to another channel, wait a few seconds, and then tune back to the same channel. If that does not work you will need to attempt that again after a few minutes. Let us know if that does the trick for you.
XfinityBradM
Official Employee
•
655 Messages
7 months ago
Hey there,@user_5ciyh0. That error means the tune is failing when you're navigating to that channel. The solution is to tune away to another channel, wait a few seconds, and then tune back to the same channel. If that does not work you will need to attempt that again after a few minutes. Let us know if that does the trick for you.
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