BAIT AND SWITCH TACTICS

I am writing to express my deep disappointment and frustration with the recent changes to my Xfinity account and the unsatisfactory customer service I received. I recently contacted your customer service department with the intent to reduce my monthly bill while keeping all of the channels I previously had. During that call, I was provided with a new rate under a two -year agreement. I explicitly asked that all my current channels remain in place, and I was assured this would be the case.   However, I later discovered that the NFL package - one of the key parts of my viewing experience- had been removed from the plan.  When I called back to address this issue, I was met with no resolution and was informed that to regain the NFLPackage, I would not have to pay an additional $9.95 per month.  This is unacceptable. I made my decision to enter a two-year contract based on the clear understanding that nothing would be removed from my service. The removal of the NFL package , followed by the demand for additional payment to get it back, is not only misleading but feels like a bait and switch tactic.

I am requesting that this issue be corrected immediately by reinstating the NFL package at no additional charge, as was originally agreed upon.  If this cannot be resolved fairly, I will be left with no choice but to explore alternative service providers and consider filing a formal complaint with the appropriate regulatory bodies.   I hope Xfinty will choose to do the right thing and honor the original agreement made during my call.