Visitor
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2 Messages
Bad signal/pixelation on channels 6 (ROAR) and 296 (MeTV) out of Providence.
For the last week or so, these channels (6 and 296) have had quality issues -- audio and visual interruption, pixelation. It's not a constant problem -- can watch/listen most of the time, but lots of words are dropped, image freezes. Similar to what one might see during a storm.
All other channels are fine. I did a restart and system refresh, didn't make any difference. Is this a known issue with these channels?... is it going to be fixed?
XfinityThomasC
Official Employee
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3K Messages
1 day ago
Hello, @user_x93zzn I haven't received any reports this is a known issue. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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