Ygolonac's profile

Regular Visitor

 • 

3 Messages

Mon, Feb 15, 2021 9:00 PM

Bad quality for NHL Center Ice (Spokane WA)

When the free preview was on, there was a nasty tendancy for the games to lose audio, and thre video to lag and stutter, sometimes so badly that the cable box would drop the game in question and kick back to the previous channel. I figured it was just something to do with the new channels.

 

It's now been a full month since the season started, and the games still lose audio and have video issues - haven't had the complete drop, but it's still BAD WORD HERE near unwatchable at times. It doesn't matter which team's channel I'm watching, if one game is having issues it occurs across both team's channels.

 

If I bring up a pirate stream on the computer, there's no lag, stuttering or video issues, so it's not the broadcast feed. (In fact, that's the only way I can watch the Flames/Canucks game tonight. The Xfinity broadcast is currently nearly a minute behind the stream, and has had no audio for about half the time since the start of the broadcast.)

 

I added this package for the ability to watch hockey on the big-screen TV. While I *can* watch streams on the computer, or a portable device, that's not what I *want*, and *am paying for*, and if Xfinity can't handle a cable broadcast, I don't know that I'd trust their stream quality.

 

The NHL Center Ice channels are the *only* ones having these issues. The issues persist through both cable box and entire system reboots. The issue is not related to streaming or any other bandwidth useage, as I didn't start the stream until after 10-12 minutes of audio and video problems.

 

Is this common with Xfinity (IE, I should go to the local store and get a refudn), or is it just local (IE, go to the store and DIFFERENT BAD WORD HERE up a storm)?

 

Responses

Official Employee

 • 

174 Messages

3 m ago

Hello, @Ygolonac. Toronto Maple Leafs fan here and my dad loves the Canuks. I am sorry that the Center Ice programs have been working for you like that. I want to look into your signal levels and get things working for you. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastRayana” and click “Send a message."

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Visitor

 • 

3 Messages

1 m ago

I'm seeing this stutter on every San Jose Sharks game.  Every 20 - 30 seconds, audio drops or the picture freezes for a moment. Very frustrating.  I've refreshed the system, no change.

Visitor

 • 

1 Message

1 m ago

I'm having this same issue (in California) and brought it up on a separate post--it happens only on nhl center ice and nba league pass.  it started about two weeks ago and it's incredibly annoying.

Visitor

 • 

3 Messages

1 m ago

I shoulda mentioned in my post - (seeing your post reminded me... ) I'm in the Seattle area of Washington.  And yes, I've only seen it on Center Ice - at first it was just during the game, but it's also happening during commercials of games too.  Yes, very annoying indeed... especially for a service we pay extra $$ for....

Official Employee

 • 

73 Messages

Hi, thanks for bringing this to our attention! For anyone still experiencing this issue, please send us a private message using the new chat service found on the top right corner of the page. Click on the icon, then type Xfinity Support so we can further assist you. We look forward to hearing from you!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Visitor

 • 

2 Messages

1 m ago

Same issue here in Oswego, IL.  Only seems to be an issue with the NHL Center Ice channels.  Intermittent picture freezes with audio drop out.  No rhyme or reason when it occurs.

Official Employee

 • 

174 Messages

Hello, @user_372350. We are Maple Leaf fans in my home and wouldn't be happy with that. We would like to help and need to further investigate this issue. Please send us a private message with your first and last name. To send our team a private message, click the chat icon at the top right of the screen. Choose the handle "Xfinity Support".

 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Visitor

 • 

3 Messages

1 m ago

Lots of Audio drop out during the Sharks / Kings game.  Tried the 'new' chat feature. Took 27min to get a response from ComcastPeter. I responded immediately and 50 minutes later....still no response.  Are my expectations too high?  I guess I'll try tomorrow.  

Regular Contributor

 • 

398 Messages

1 m ago

I am having the same issues with the penguins "channel" (3089) and i am in Michigan (zip 48185)

been getting worse lately.

On another note, any way that we can get the games with less lag, I know via Twitter when a goal has been scored before i see it on my tv screen.

CUT DOWN THESE LAG TIMES!!!!!

tbill1

Regular Contributor

 • 

397 Messages

1 m ago

Makes you think that they are streaming channels rather than dedicated  like the lower numbered ones.

(edited)

Visitor

 • 

2 Messages

1 m ago

Still having the issue in Oswego, IL and seems to have gotten worse for me.   I called in to see if the issue was being worked and was told it was.  Doing a comparison of the same game on NHL Network right now versus the NHL CI channel and no issues for the same game on NHL Network.

Visitor

 • 

1 Message

1 m ago

Same issues in Illinois. Only Center Ice channel and near unwatchable 

Official Employee

 • 

174 Messages

Hello, @user_8d1b7c and our other thread posters. We are glad to help with the channels that are freezing up. We don't want that happening and would like to look further into the issue. Anyone that needs assistance that has posted in the thread feel free to send us a private message with your first and last name. To send our team a private message, click the chat icon at the top right of the screen. Choose the handle "Xfinity Support".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
Microphone

Regular Contributor

 • 

100 Messages

1 m ago

Massachusetts here screen freezes and audio continues.  BOTH NHL CI & MLB EI!!!! FYI Comcast techs.

Regular Contributor

 • 

398 Messages

1 m ago

tbill1
Rousing Repartee
Crafty Conversation
Resourceful Response

Regular Contributor

 • 

390 Messages

a day ago

Makes you think that they are streaming channels rather than dedicated  like the lower numbered ones.

these absolutely ARE being streamed , they are IPTV channels

tbill1

Regular Contributor

 • 

397 Messages

1 m ago

"These absolutely ARE being streamed , they are IPTV channels"

Which explains why all my test recordings from the previews are cloud versions.

And why I will never order MLB extra innings again.

Regular Contributor

 • 

398 Messages

1 m ago

I agree with tbill - any recording on a IPTV channel is ONLY to the cloud and the sound is limited to 2.0

Pac-12 HD and Fox Sports 2 HD are IPTV for me and the recordings are ONLY to the cloud

tbill1

Regular Contributor

 • 

397 Messages

1 m ago

And as I have said in other threads, I need to go at least FF X 2 at times to get through a 4 hour MLB game.  A recorded game on a non IPTV channel runs smooth at double speed.

FF X 2 speed on a cloud version has "herky jerky" motion and is unwatchable.  Same for me with Pac-12 

New to the Community?

Start Here