Regular Visitor
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3 Messages
Bad quality for NHL Center Ice (Spokane WA)
When the free preview was on, there was a nasty tendancy for the games to lose audio, and thre video to lag and stutter, sometimes so badly that the cable box would drop the game in question and kick back to the previous channel. I figured it was just something to do with the new channels.
It's now been a full month since the season started, and the games still lose audio and have video issues - haven't had the complete drop, but it's still BAD WORD HERE near unwatchable at times. It doesn't matter which team's channel I'm watching, if one game is having issues it occurs across both team's channels.
If I bring up a pirate stream on the computer, there's no lag, stuttering or video issues, so it's not the broadcast feed. (In fact, that's the only way I can watch the Flames/Canucks game tonight. The Xfinity broadcast is currently nearly a minute behind the stream, and has had no audio for about half the time since the start of the broadcast.)
I added this package for the ability to watch hockey on the big-screen TV. While I *can* watch streams on the computer, or a portable device, that's not what I *want*, and *am paying for*, and if Xfinity can't handle a cable broadcast, I don't know that I'd trust their stream quality.
The NHL Center Ice channels are the *only* ones having these issues. The issues persist through both cable box and entire system reboots. The issue is not related to streaming or any other bandwidth useage, as I didn't start the stream until after 10-12 minutes of audio and video problems.
Is this common with Xfinity (IE, I should go to the local store and get a refudn), or is it just local (IE, go to the store and DIFFERENT BAD WORD HERE up a storm)?
Responses
ComcastRayana
Official Employee
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174 Messages
3 m ago
Hello, @Ygolonac. Toronto Maple Leafs fan here and my dad loves the Canuks. I am sorry that the Center Ice programs have been working for you like that. I want to look into your signal levels and get things working for you. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastRayana” and click “Send a message."
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user_a4a0c5
Visitor
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3 Messages
1 m ago
I'm seeing this stutter on every San Jose Sharks game. Every 20 - 30 seconds, audio drops or the picture freezes for a moment. Very frustrating. I've refreshed the system, no change.
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user_ca63ad
Visitor
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1 Message
1 m ago
I'm having this same issue (in California) and brought it up on a separate post--it happens only on nhl center ice and nba league pass. it started about two weeks ago and it's incredibly annoying.
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user_a4a0c5
Visitor
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3 Messages
1 m ago
I shoulda mentioned in my post - (seeing your post reminded me... ) I'm in the Seattle area of Washington. And yes, I've only seen it on Center Ice - at first it was just during the game, but it's also happening during commercials of games too. Yes, very annoying indeed... especially for a service we pay extra $$ for....
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user_372350
Visitor
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2 Messages
1 m ago
Same issue here in Oswego, IL. Only seems to be an issue with the NHL Center Ice channels. Intermittent picture freezes with audio drop out. No rhyme or reason when it occurs.
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user_a4a0c5
Visitor
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3 Messages
1 m ago
Lots of Audio drop out during the Sharks / Kings game. Tried the 'new' chat feature. Took 27min to get a response from ComcastPeter. I responded immediately and 50 minutes later....still no response. Are my expectations too high? I guess I'll try tomorrow.
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billmich88888
Regular Contributor
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398 Messages
1 m ago
I am having the same issues with the penguins "channel" (3089) and i am in Michigan (zip 48185)
been getting worse lately.
On another note, any way that we can get the games with less lag, I know via Twitter when a goal has been scored before i see it on my tv screen.
CUT DOWN THESE LAG TIMES!!!!!
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tbill1
Regular Contributor
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397 Messages
1 m ago
Makes you think that they are streaming channels rather than dedicated like the lower numbered ones.
(edited)
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user_372350
Visitor
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2 Messages
1 m ago
Still having the issue in Oswego, IL and seems to have gotten worse for me. I called in to see if the issue was being worked and was told it was. Doing a comparison of the same game on NHL Network right now versus the NHL CI channel and no issues for the same game on NHL Network.
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user_8d1b7c
Visitor
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1 Message
1 m ago
Same issues in Illinois. Only Center Ice channel and near unwatchable
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Microphone
Regular Contributor
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100 Messages
1 m ago
Massachusetts here screen freezes and audio continues. BOTH NHL CI & MLB EI!!!! FYI Comcast techs.
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billmich88888
Regular Contributor
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398 Messages
1 m ago
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tbill1
Regular Contributor
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397 Messages
1 m ago
"These absolutely ARE being streamed , they are IPTV channels"
Which explains why all my test recordings from the previews are cloud versions.
And why I will never order MLB extra innings again.
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billmich88888
Regular Contributor
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398 Messages
1 m ago
I agree with tbill - any recording on a IPTV channel is ONLY to the cloud and the sound is limited to 2.0
Pac-12 HD and Fox Sports 2 HD are IPTV for me and the recordings are ONLY to the cloud
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tbill1
Regular Contributor
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397 Messages
1 m ago
And as I have said in other threads, I need to go at least FF X 2 at times to get through a 4 hour MLB game. A recorded game on a non IPTV channel runs smooth at double speed.
FF X 2 speed on a cloud version has "herky jerky" motion and is unwatchable. Same for me with Pac-12
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