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user_62y7la
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Visitor

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1 Message

Tuesday, March 3rd, 2026 1:57 AM

bad connection-

waited on line 45 min & 1 hr (until they hung up on me)  never did reach a real person-  we have gone 3 days without tv service!!!!  like you care--  I pay my bill on time & have been a member for 50+ yrs-  Your service is not cheap- (& not the greatest)  How do we get help with our service????  Sarah--

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2 hours ago

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user_o1tv2b

Visitor

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1 Message

2 days ago

Same here. For 3 days my one box will not turn on 

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XfinityVictor

Official Employee

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2K Messages

 

user_o1tv2b Hello, I am sorry you are having service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a loyal customer and would like to resolve this issue, so you can enjoy our great service.  To avoid repeating any steps you may have already taken, can you please describe what you have done to resolve your service issue? 

 

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2 hours ago

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XfinityThomasA

Official Employee

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3.3K Messages

4 hours ago

 

user_62y7la - Thank you so much for sharing your feedback and for being part of the community here. I’m really sorry you’re experiencing this—that’s never the kind of experience we want anyone to have, and we’re here to help however we can.
The quickest and most reliable way to get updates about service interruptions in your area is by visiting:
https://www.xfinity.com/support/status
You can also check the same information anytime through the Xfinity app.
If it’s easier, you can text OUT to 266278 (COMCST) to see if there are any interruptions near you. (Data and messaging rates may apply.) You can also choose to receive a text notification as soon as your Xfinity services are restored. I hope this information helps! 

 

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