marginforerror's profile

Regular Visitor

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4 Messages

Saturday, November 12th, 2022 5:38 PM

Audio Problems on 2 channels

Im having audio issues on 2 separate channels. On SYFY Despicable me is playing and it has audio description. I dont want this. And on AMC The Godfather is playing but there is no english and no subtitles. What is going on?

Official Employee

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554 Messages

3 months ago

@marginforerror Thank you for reaching out to the Xfinity support team. That is really odd that it is effecting only two networks. Please floow these steps to edit the Audio Description settings.

Turn Audio Description On Using the Transport Bar

  1. While watching full-screen video, press the down arrow on your Xfinity remote. The transport bar will pop up on the lower third of the screen.
  2. Press the left arrow twice to highlight the audio description on/off option on the screen (the audio description logo).
  3. Press OK to turn audio description on or off.

For AMC, the default laguage is in Spanish, is that correct? 

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