Hello @user_9ipo94, thank you for coming to our forum for help with your audio issues. Those are never fun to deal with, no matter the channel. Is this the only channel you're experiencing issues on? Also, have you tried any troubleshooting steps on your end? That way we can limit any repeated steps as much as possible.
Seems to be limited to 188. I have done system refresh and/or rebooted boxes several times. This is one of several issues that I have. Guide is generally slow to appear. Channel changes are slow. Channels above 1000 freeze. Streaming apps are slow to open, and often close on their own or buffer frequently.
I haven't called xfinity yet, as I know it will be a long, tedious, frustrating experience as the reps merely repeat everything I tell them and offer only to do a signal refresh.
All of this for $272/mo. I'm ready to cut the cord!.
@user_9ipo94 Thank you so much for those details. If you are encountering more than just the audio issues we definitely need to take a look. The delay and freezing on top of the audio issue there may be an underlining issue that the basic troubleshooting for each issue is not connecting. No worries at all though you have reach out to the right team!
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
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XfinityMarcos
Official Employee
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1.7K Messages
11 months ago
Hello @user_9ipo94, thank you for coming to our forum for help with your audio issues. Those are never fun to deal with, no matter the channel. Is this the only channel you're experiencing issues on? Also, have you tried any troubleshooting steps on your end? That way we can limit any repeated steps as much as possible.
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