1 Message
Audio description won't shut off on TBS only
Yesterday out of nowhere audio description started on TBS. As far as I can tell it is only TBS and it is SUPER annoying. I tried every fix. When I click the down arrow and over to SAP, audio description is listed and there is a check box next to it - there is no way to get rid of it. I've tried the voice remote and I have been into settings. It is off everyplace. HELP - we watch TBS all of the time.
user_h9840s
1 Message
6 months ago
I am having the exact same issue with TBS!
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user_frl2k1
1 Message
6 months ago
Same problem here with TBS. Have toggled audio description off and on and no fix. VERY ANNOYING. It’s also doing it on another tv so it must be TBS problem.
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XfinityOrlandoM
Official Employee
•
1.3K Messages
6 months ago
@KellyStix72
This link https://www.xfinity.com/support/articles/x1-audio-output has great information on managing your audio language, if you went through all these steps and you're still seeing it the audio language on certain channels, I would recommend doing a hard reset on the TV box by unplugging the power source from the back of the TV box for 30 seconds and then plugging it back in. Please let me know if this information was helpful and if you were able to resolve the issue.
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