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Mike7534
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Sunday, May 31st, 2026 7:47 PM

Audio and video not in sync viewing recorded programs on local NBC station

All recordings that we make from our local NBC station (WESH), Orlando,Fl, are basically not viewable because the audio out of sync by approximately 30 seconds.  I have tried various devices to view the recordings and they all show the same problem.  Live viewing has no problems.

No other recordings that we make on other channels have this problem.

This has been occurring for approximately the last 2 weeks.

I have tried all of the restart, refresh, sync options that are available.

I have also tried recording from a different HD channel for the station with the results.

Looking for any suggestions.

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4 hours ago

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hfeatherston

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2 days ago

Having the same issue. Only on NBC recordings.

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XfinityShawn

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@hfeatherston Are you seeing an error code or message while this is happening? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 hours ago

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XfinityGabriel

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5 hours ago

 

Mike7534, Hi there! Thanks for reaching out. Totally get how frustrating that is, especially when it’s only happening on one specific channel, and you’ve already tried all the right steps. Based on what you’re describing (audio out of sync on recordings only, across multiple devices, and limited to one station), this points less to your equipment and more to a feed/recording issue with that specific channel (WESH). A couple quick things you can try just to rule everything out:
  • Try recording the SD version of the channel (if available) to see if it behaves differently
  • Delete one affected recording and re-record the same program to confirm it’s consistent
  • Check if the issue happens on both playback options (cloud DVR vs. any local playback if applicable)

Please let us know if this helps.  You shouldn’t have to deal with 30-second delays. That’s definitely not expected.

 

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user_60we1v

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4 hours ago

Spoke to a tech at Xfinity today 6-2-26

and he said it’s an NBC program problem 

and not Xfinity. They are working to correct it. 

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