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BIslander
20th Anniversary celebration
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Problem Solver

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483 Messages

Friday, March 14th, 2025 10:06 PM

Atmos Audio on 4K Players Golf Channel 1357

Very odd on Friday's round 2.  Announcers are louder in the Top Left Rear speaker of my 5.1.4 layout than they are in center channel.  If I turn off Atmos processing and only decode the base 5.1 track, the announcers are mostly in the left surround.  5.1 audio on the regular HD Golf Channel is just fine.  My system is not the problem.  It's fine with everything else and others online are reporting the same problem with their Xfinity audio.  

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11 hours ago

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XfinityAldrik

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1 day ago

Thank you for reaching out to us @BIslander! Just to confirm, this only occurred during round 2? Did you notice if commercial breaks had the same issue too?

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BIslander

Problem Solver

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483 Messages

1 day ago

Commercials have not had the same issues of center channel duplicated to left top/surround.  But, they've had an echo quality instead. 

That same echo effect showed up at the start of the actual golf coverage on Thursday, went away after the first commercial break, and came back briefly once or twice during the broadcast.  I don't recall the left top/surround issue on Thursday.

Thursday had about an hour where the 4K HDR video looked like 480i upconverted.  

(edited)

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XfinityAldrik

Official Employee

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2K Messages

Based on the commercials not having the same issue, it would appear there is an audio issue being caused by the signal being sent by the broadcasters @BIslander.

 

Could you please send our team a direct message with your full name and full address? I’d like to open a ticket to help escalate this to the broadcasting station. To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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1 day ago

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BIslander

Problem Solver

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483 Messages

1 day ago

Agreed, seems like a problem at the source.  It's not a local station issue, tho.  It's your 4K add-on to NBC's golf coverage.  And Xfinity is a major player in the 4K Atmos presentation.  Xfinity added actual 4K channels for this and Comcast Business is the major driver of the 4K effort.  

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BIslander

Problem Solver

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483 Messages

11 hours ago

Audio is correct today. 

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