Hi, @user_494948. That is certainly an odd situation for sure. It seems like the device may be having some trouble loading data. Have you tried any troubleshooting steps for far? It may help to do a general reboot of the device. Lastly, do you see this on all the boxes in the home?
Restarting the Wi-Fi cable box for the TV will fix it for about 2 or 3 days then you have to do it again. I have replaced the cable box and the hdmi and it has not resolved the issue.
Anyone find a fix for this. I have been having the same problem. No images on the channel guide or the apps. Restarting the box fixes it temporarily but then the problem returns.
Xfinity/Comcast this is a problem!!! We are all having it. Rebooted and still same issue. All other TV’s are fine. What to do? I have largest internet package offered. Shows replace I got box didn’t work for one person. You have an issue here. This is on my biggest TV. Again help
XfinityVianney
Official Employee
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1.7K Messages
3 years ago
Hi, @user_494948. That is certainly an odd situation for sure. It seems like the device may be having some trouble loading data. Have you tried any troubleshooting steps for far? It may help to do a general reboot of the device. Lastly, do you see this on all the boxes in the home?
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user_9bedcd
Visitor
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1 Message
3 years ago
Was there a solution to this? I have the same problem
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user_427c15
Visitor
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2 Messages
3 years ago
Restarting the Wi-Fi cable box for the TV will fix it for about 2 or 3 days then you have to do it again. I have replaced the cable box and the hdmi and it has not resolved the issue.
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jaydreb
Regular Visitor
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2 Messages
3 years ago
Anyone find a fix for this. I have been having the same problem. No images on the channel guide or the apps. Restarting the box fixes it temporarily but then the problem returns.
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user_3333a2
Visitor
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11 Messages
3 years ago
Xfinity/Comcast this is a problem!!!
We are all having it. Rebooted and still same issue.
All other TV’s are fine.
What to do?
I have largest internet package offered.
Shows replace I got box didn’t work for one person.
You have an issue here.
This is on my biggest TV.
Again help
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user_3333a2
Visitor
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11 Messages
3 years ago
Finally yesterday my pictures on the apps are back!!
It is a pleasant surprise. Thank you!!
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