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Visitor

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6 Messages

Sun, Jul 25, 2021 3:19 AM

App access to NBCSports

I bought the Sports package for Olympic access. The NBCSports channel is there on my set top box, but if I try to access the  NBCSports app on roku or via the NBC website on a browser I get a message that the channel is not in my subscription (I validate the cable provider in both cases) On a browser the message is: 

Oops! Something went wrong
This network is not included in your current television subscription. Please contact your TV provider to subscribe. https://login.xfinity.com/h/tve_nbco_unauthorized_nochannel.html
It's a little different on the Roku app. 
I'm having no luck explaining to customer service what the issue is. They keep trying to sell me the sports package I've already bought as the solution, or to re-install app.
Any ideas what I need to do?

Responses

Visitor

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1 Message

2 m ago

I’ve had the same issue with the nbc sports app on my Samsung tv so I’m glad you posted this and hope they find a solution 👍

Visitor

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6 Messages

@user_100a43 I just posted a solution  (above your post)... hope it might work for you.

Visitor

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6 Messages

2 m ago

The FAQs are entirely misleading and confusing.

For example

 

What content will be available?

If you have Xfinity X1 or Flex, you’ll have access to the best Olympic and Paralympic Games coverage. All 7,000+ hours of NBC’s network, On Demand and streaming coverage will be available if you have Xfinity TV through X1 and the Xfinity Stream app in one easy-to-navigate destination.

Sounds great. All I need is X1 or Flex and I have access to all of NBC's live, streaming and on demand coverage. 

But then later:

How can I watch the Olympics on NBC's sites and apps with my Xfinity TV service?
You can access all of NBCUniversal's coverage of the Olympic Games Tokyo 2020 at https://comca.st/3hTwISL and on the NBC Sports app if you have USA Network in your Xfinity TV package and an Xfinity ID and password

All coverage is not available to everyone. You have to have the USA Network in your package (which is not even in the standard Sports package!)

Then this one contradicts itself internally

Do I need to pay extra to access the Olympics through NBC's sites and apps?

No. Access to NBC's sites and apps is an added benefit of your Xfinity TV service. If your service doesn't include the required network, you'll be notified after signing in. You won't be charged unless you decide to upgrade your services

Do I have to pay? No it's free  -- unless of course you actually want to access the service in which case you have to pay!

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