Anybody Have a Solution for: Your Xfinity account is already linked to another Peacock account.

I recently moved and had new service activated with a new Xfinity account number. Now I cannot activate the Peacock Premium which is part of my Diamond Status as well as Gig Internet Service. I had this working on the old account.... How do we unlink the old account and link the new account??

I get the following message when trying to activate my Peacock Subscription.

Your Xfinity account is already linked to another Peacock account.

I tried chatting and calling customer service and they are unable to help, close my tickets, etc.

Responses

user_ew86h2

Visitor

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10 Messages

3 months ago

Add me to the list of people with the same issue. Over 3 weeks now with no solution. Would think that if this affects so many people there should be a solution by now. I am wondering if I should just create a new peacock account with a different email address. Not ideal, but if there is no other solution, maybe I should go that way.

2

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J

jrhider

3 Messages

After days of troubleshooting and speaking to over 14 technicians here, I threw in the towel and created a brand new Peacock account. Lost all of our show history but is likely still would not have resolution if waited.

3 months ago

0

XfinityRoberto

Official Employee

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1.5K Messages

Hi there @jrhider. I am sorry to hear that you lost all of your show history. Please let us know if you have any other questions or concerns with your account.

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3 months ago

0

U

user_lry93m

1 Message

3 months ago

I’m experiencing this issue as well. How do I resolve this?

0

U

user_Jd1239

2 Messages

3 months ago

I am having this problem how do i fix it?

3

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XfinityAlyssaA

Official Employee

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1.8K Messages

Good afternoon @user_Jd1239 and thank you for reaching out to our dedicated Community Forums, we appreciate it. How is your week going so far? We hope all is well and you are having a great Thursday so far. We are sorry to hear that you are having the same problem as well and assure you that you've reached the right team to help! Our team will be happy to run through some troubleshooting steps. If needed we'll take a closer look at your account and if we can't solve it remotely, get a ticket submitted over to our wonderful and dedicated Advanced Repair team. To start though, I'd like to confirm some information regarding what you are experiencing. To confirm are you receiving the same error stating that your XFINITY account is linked to another Peacock account? If so, did you also just move and activate service at a new address? Are you logging into Peacock with your XFINITY ID or have you tried any alternate email addresses?

We look forward to hearing back from you and will stick with you here until this is resolved.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 months ago

0

U

user_Jd1239

2 Messages

Yes this exact situation is happening to me i just moved and i am using my xfinity login

3 months ago

0

XfinityBenny

Official Employee

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693 Messages

@user_Jd1239 Thanks for letting us know, and counting on us. We have the best tools, just like the Xfinity Assistant. It is the best resource to manage the account and service online when we are not available. It is my favorite as I can check the service health, and also reboot the wifi for dinner time. That ensures the kids come to eat, and that makes me very happy. Here is a link that I found for you to make it easy to use https://www.xfinity.com/xfinityassistant/. Do you see your history and status continue from the prior location? We can use this https://customer.xfinity.com/Support/Rewards page to verify your Xfinity Rewards status. That will let us know what path we need to take.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 months ago

0

U

user_zk2eyp

1 Message

3 months ago

I have the same issue and have been on customer service with Xfinity for over an hour now and to no help. No one is able to help and no one is able to do this. I am so frustrated I am ready to cancel my Xfinity account altogether given all the billing issues and now this Peacock premium lack of activation issue that is just not working when I have the same email, same account, same everything - just that I moved apartments... this is ridiculous.

1

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L

Lmtj92

1 Message

3 months ago

Hello, seems like it's an issue when people move and xfinity gives people a new account numberr to transfer service. Seems very dumb to do that in the first place. I believe I had this issue the 1st time I moved 4 years ago. A work around I believe I did was paid for a month after moving since the account wouldn't connect then canceled the subscription so I wouldn't pay for a 2nd month. At then end of the 1st month I then activated the xfinity subscription with peacock. I'm doing that again now to see if it works. I'll let you guys know if it works next month.

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user_ew86h2

Visitor

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10 Messages

3 months ago

Finally, finally, I have my access back. I did an online chat with Peacock - after which they replied that they would get back to me via email. A couple of days later I got an email from Peacock saying that they fixed my account - that I should try again. And this time it worked.

I am glad that it worked, but disappointed that it took a month to resolve. It is evident that many other who move are faced with the same issue - not sure why a ready solution is not available.

1

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XfinityBillie

Official Employee

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2.9K Messages

@user_ew86h2 We appreciate your time in reaching out to us here on our Xfinity Forums and your patience while we worked to help you regain access to your Peacock account. I hope you have a wonderful day.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 months ago

0

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Anybody Have a Solution for: Your Xfinity account is already linked to another Peacock account.

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user_ew86h2

jrhider

XfinityRoberto

user_lry93m

user_Jd1239

XfinityAlyssaA

user_Jd1239

XfinityBenny

user_zk2eyp

Lmtj92

user_ew86h2

XfinityBillie

@user_ew86h2 We appreciate your time in reaching out to us here on our Xfinity Forums and your patience while we worked to help you regain access to your Peacock account. I hope you have a wonderful day.

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