New Poster
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3 Messages
Altitude TV channel
Evidently Xfinity and Altitude reached an agreement where we are now supposed to able to access Altitude on our TV's. After spending over an hour on the phone last night (the vast majority of that was with your AI assistant which was absolutely a waste of time), the issue still has not been resolved. I've done a system refresh on my own and AI kept telling me I needed to do that, but it wouldn't let me tell it that I had already performed that step on my own! It then tried to do a system refresh on its' own, and nothing was happening on my end. But when I would try to "speak" with AI and tell it that, it kept telling me "sorry, a system refresh is taking place, please wait for that to be done"! UHG!!!!!! And I still am not getting that channel. Nice agreement you came up with with Altitude.
user_18e964
Visitor
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5 Messages
5 days ago
I am experiencing the same issue. I took steps to refresh before contacting customer support and both AI and humans went through the same routine without correcting the problem. For two days in a row, technicians stated there is a 'national' outage. Doubt it's national since this is a Denver Metro area station! Also stated engineers and technicians working on it. Guessing if more customers were impacted it would make the news. Very frustrating.
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user_til4qr
1 Message
5 days ago
I went so far as to have a tech come out and try to fix it. And... still not working. same error code for last few days. apparently some kind of glitch in Comcast side. But good news, is i tried recording the game. that works just fine
waited tem minutes and started watching the saved game with no problems.
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user_aywy1p
2 Messages
5 days ago
Same issue here. Hours with AI, system refresh/reboot etc. Went to brick and mortar and they confirmed I should be getting the channel. They gave me a new main box to swap out as mine was old. Switched it out and still got the same error code.
Extremely frustrating
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user_eh75a1
1 Message
5 days ago
Do you have to sign up for another package?
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user_18e964
Visitor
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5 Messages
4 days ago
Day three with no change in status. Customer support continues to state there's an outage and engineers/technicians working on it with no ETA. Based on documentation & confirmation by multiple support personnel, the sports package I subscribe to includes Altitude (1250). As of this morning, approximately 400 customers affected by this issue.
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user_18e964
Visitor
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5 Messages
4 days ago
Received a callback from a Comcast Supervisor. They have a temporary work around...upgrade to a more advanced Sports package which results in a $9.99 charge to account which will be removed once the original problem is resolved. Also request a credit for the lost days!! Supposed to receive a text and email when problem resolved...we'll see!
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user_bookworm
Visitor
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1 Message
4 days ago
Same thing happened to me. In addition, I spent an hour with a Comcast agent on a text message…and the problem is still there. I know other people that have been able to watch the Denver Nuggets game the last few days. Instead for me, I am getting a message that says “…not available. Just keep waiting.”. Really?
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bongo
Regular Visitor
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8 Messages
3 days ago
Altitude missing
I have had a "legacy' account for many years.it included Altitude channels until comcast dropped altitude. Now that its back i have been able to get Altitude live on my phone but not the tvs. After hours with an agent resetting the tv boxes etc they said just wait for it to be fixed. Then they followed up today and said its a nationwide outage. But now the tv error code is gone and the channel seems to be up but guess what, now it is demanding a subscription. All agents i spoke with acknowledged that Altitude is part of our plan. And to repeat, I got it on my phone for the past couple of days. Now tv demands subscription and the Altitude channels that i was getting live yesterday on my phone have been removed from my phone channel lineup. Typical Comcast.
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XfinitySara
Official Employee
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1.5K Messages
3 days ago
Hello, @ArtDL007! Thank you for coming to the Xfinity Community Forum with your channel questions and concerns. You've come to the right place for help! Our Digital Care Team is awesome to work with because we'll always do whatever we can to provide you with the latest information. Altitude Sports is now available in Arizona, Colorado, Kansas, and New Mexico. Select customers can view this channel as part of the More Sports & Entertainment Package. Do you already subscribe to More Sports? If so, are you still running into trouble accessing Altitude Sports?
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user_cw6z2t
1 Message
11 hours ago
Was able to watch Altitude all days since the first Tuesday it was up and running. Today, I get a “you need a subscription “ notice. What’s going on?
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