Hello user_til4qr, thank you for trying that work around, even though it's not ideal. Did the tech advise if there was a ticket or estimated resolution time? Also, can you please the error code your see on your end? 

I chatted with CS last night and they told me to sign up for the pkg, but it would trigger another 12 month contract which I am absolutely not interested in doing. They also did not say anything about removing the added $10/Mo once the issue is fixed (not a temporary work around). We’ve been a customer for 10+ years but they are about to lose me…

@user_bookworm Sorry for the trouble. Do you subscribe to the More Sports & Entertainment package?

@XfinityLinda​ I don’t understand why Comcast hasn’t sent a notice to all customers impacted  - explaining the issue, describing the refund and giving us a timeline for the fix. Comcast customers deserve the company proactively contacting us instead of us spending hours navigating a system that can’t fix your problem. 

Good morning @bongo if you still need assistance our team would be happy to help. Please send us a DM with your full name and address to Xfinity Support. 
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

I disagree with the answer from XfinitySara....all documentation and confirmation from multiple Comcast personnel, you should NOT have to subscribe to the More Sports and Entertainment package.  That as bogus as the 'nationwide outage'.

I also disagree.  The two times I was actually able to talk to a customer service agent, in both instances they told me that based on my current subscription package I am entitled to view altitude FOR FREE.   The second agent even went so far as to tell me that I would be issued a credit on my next bill for the number of days this channel was unavailable since your announcement of this agreement.  I guess I missed the fine print and the mumbled voice in the background that said "this only applies to our loyal customers who upgrade their current package, message and data rates may apply".  I guess they didn't train their agents very well.  Either that, or their agents were instructed to tell their customers to be patient.  I can't imagine those agents after hanging up with me.  They were probably mumbling to themselves "what a sucker, the 10th person today who actually thought this garbage I was saying was true."  Way to treat your customers comcast.

Same exact thing for me. It worked and now it doesn’t. And when I called xfinity (took forever to reach an actual person) she told me it’s only available through xfinity stream. Makes no sense no got it on my tv channel 1250 just fine last week

Hello, user_cw6z2t! I apologize you are seeing the subscription message with Altitude Sports. We are excited to have that channel and want it working in your home! That comes in the More Sports and Entertainment package. That is available on the TV box as well as in home streaming. We may need to send a database refresh signal to get that going for you again. That sends the channel lineup you are subscribed to over to your equipment and will usually resolve this type of issue.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I'm in the same boat. Technician who was dispatched by Customer Support confirmed there aren't any equipment issues and the only way to receive Altitude is by upgrading to More Sports and Entertainment package. Seems customers getting the short end of the stick one more time. I did get Altitude under my existing sports package 5+ years ago, but not now. They jacked up costs by about 20% in January. Lousy way to treat customers.

Thank you for reaching out to us @user_18e964! Xfinity pays networks, local TV station owners, and others for the ability to deliver their programming to customers. The fees vary based on factors such as the type of content (like RSNs), the popularity of the network, and the demand for its content, among others. For more information on how it works, please visit our dedicate site here.

You mentioned your price increased last month, have your checked to see what promotions are available? If you ever want to check out the plans we have to offer, it is now easier than ever by signing in to your account here and then checking our awesome Plan Builder site.