Regular Visitor
•
9 Messages
Altitude missing
I have had a "legacy' account for many years.it included Altitude channels until comcast dropped altitude. Now that its back i have been able to get Altitude live on my phone but not the tvs. After hours with an agent resetting the tv boxes etc they said just wait for it to be fixed. Then they followed up today and said its a nationwide outage. But now the tv error code is gone and the channel seems to be up but guess what, now it is demanding a subscription. All agents i spoke with acknowledged that Altitude is part of our plan. And to repeat, I got it on my phone for the past couple of days. Now tv demands subscription and the Altitude channels that i was getting live yesterday on my phone have been removed from my phone channel lineup. Typical Comcast.
user_bjdl8v
1 Message
3 months ago
My subscription also includes Altitude. After an hour on a chat -both AI and overseas human representatives- There was no resolution.
The Agent on the phone offered me $25 on my account that also never showed up on my account. In the meantime there is no way to contact an English fluent agent and get my Xfinity account reviewed and my issues with Comcast/ Xfinity/Altitude/ resolved. Where are you Customer Service??? Reach out to me for a change.
3
user_teu04p
2 Messages
2 months ago
I have the same issue. At first it was a channel not working issue, XRE-03121 or something. Called support, they said it was a known issue affecting many customers. Now I have the message saying I need to subscribe. I had Altitude as part of my ultimate package before the dispute.
6
user_kav4y4
3 Messages
2 months ago
I went to the Comcast Store today and added the More Sports Package. Resolved the problem.
2
0
user_d39788
Visitor
•
5 Messages
2 months ago
Same as all the prior posts, Xfinity added 1250 (Altitude 1) and 1251 (Altitude 2) to my channel line up the day after the announcement that the dispute with Kroenke was resolved. Then suddenly it was removed and after frustrating attempts to get a live agent I was informed by an offshore agent that these channels require an additional sports package. I am charged $13.65/mo for regional sports and with Nuggets and Avalanche being regional teams I do not understand why an additional fee is required. Very frustrating. I am already looking for alternatives to Xfinity TV/stream so I can drop the service. As soon as there is an internet alternative, I will switch this as well.
0
0