BigBlueAL's profile
BigBlueAL
Expressive Exchange
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Contributor

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36 Messages

Sun, Mar 22, 2020 12:00 PM

Already Charging For MLB Extra Innings

My new bill came out today and I'm being charged the first monthly payment for my MLB Extra Innings package.  Why are they already charging us when the season is being postponed and will most likely not come close to playing the full 162 games?  I understand it's an automatic renewal so it's computer generated and I'm sure I'm not the only one being charged already for Extra Innings but I hope eventually there is a credit or refund added in the future especially if the entire season gets canceled.

Responses

slick5000

Frequent Visitor

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7 Messages

1 y ago

You are not alone Al. I would like some comment regarding an adjustment or refund from Comcast.

CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

The billing was generated before everything else currently going on. Call in to billing to see about adjustments
machado22

Contributor

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77 Messages

1 y ago

so now we have to call it to get the adjustments-wow! talk about terrible customer service. how about being pro-active and removing the charges yourself?

i understand the bill was printe before but you can still do some work yourself instead of asking the customer to phone in

SO FRUSTRATING!

CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

You don’t have to call in, you can also be patient in a fluid situation and possibly wait to see if something is announced in the future. I’m a customer like you and have no billing access, so I can’t remove anything

New Poster

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1 Message

1 y ago

I received an adjustment credit for a portion of the charges posted to my account.

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