4 Messages
All streaming services freeze after ads...
Hi. First of all, I wasn't sure exactly where to post this. We are unable to use any of our streaming services: Disney+ Hulu, HBO Max, Netflix, etc. because as soon as they go to their first ad while watching, the app freezes(it doesn't matter which app it is), and we have to hit the "back" button and restart the program and hope that it continues to work....most of the time it doesn't, it just stays frozen. This has been occurring for several months. How can this be resolved? Thank you.
XfinityAngie
Official Employee
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2.7K Messages
17 days ago
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user_58w6ac
12 Messages
15 days ago
This is happening to me too. I don’t have any issues if I use the streaming services on my iPad just my tv. I’m having a technician come out later this week and would love to know if there is a resolution. Thank you
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user_ryqc7v
Visitor
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1 Message
15 hours ago
I am experiencing the same issue as well. I have changed out the tv box and the modem. It is very frustrating. Like others have noted, no issues when streaming on phone, computer or iPad.
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delhome
Frequent Visitor
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8 Messages
4 hours ago
I resolved my issue...i exchanged my current box XG2V2 for a XG1V4..The XG1V4 has a 4K processor that is faster then previous X1 boxes..This box has coax cable connection. The equivalent wirless box is the Xi6...after watching Disney plus and Hulu for several hours..I had no commercal freezing..Hope this helps others.
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