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user_6d370f
1st Topic

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3 Messages

Tuesday, May 4th, 2021 8:38 PM

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All major networks pixelated

All channels come in clear on primary device. Secondary tv that is connected by wifi is working fine EXCEPT for all the major networks: ABC, CBS, NBC. Those are all pixelated and have audio issues. I've done the troubleshooting available for device and performed system refresh.

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4 years ago

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user_538871

Visitor

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1 Message

4 years ago

Had the same problem.  Had to call and have a technician reset.  This has happened more than a few times.

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user_6d370f

Visitor

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3 Messages

I may have to do that. I've already spent way too much time trying to resolve this problem on my own.

4 years ago

0

XfinityMartyR

Official Employee

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2.3K Messages

Hello, @! Thank you for reaching out over our Community Forums. I'm sorry to hear you are having an issue on your Wireless TV box on the listed networks. We may be able to help, with a signal refresh, or have our network team take a look. 

 

Please send us a direct message with your name, and service address. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle, and signed into your Xfinity account.

 

Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 years ago

0

CCAndrew

Gold Problem Solver

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25.9K Messages

4 years ago

What troubleshooting did you try?

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user_6d370f

Visitor

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3 Messages

I tried all troubleshooting available on xfinity website. I checked all cable connections, ran system refresh, checked for correct input, restarted box connected to secondary tv, checked for software updates, and went through setting up the network again. Still no change, all channels work except the major networks.

4 years ago

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user_7c70f4

Visitor

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1 Message

4 years ago

How can I get a technician to come out? , I have done the same with all the troubleshooting as well listed below 

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user_0287ce

Visitor

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1 Message

4 years ago

I am having the same problem with pixelated channels.  It is so frustrating and we can't watch TV most of the time.   It is so frustrating considering I pay $300 a month for cable/internet.  I can't reach anyone at Comcast customer service to help me.  I want to make an appointment to have a technician out.

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CCChe

Official Employee

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6.9K Messages

Hi @user_0287ce! Thank you for sharing your experience here on the Xfinity Help & Support Forum. Sorry for the experience you're having. I know how frustrating this must be if you aren't able to enjoy your favorite shows and movies and want to help by reviewing your account and helping get a tech out if needed. Because of your highly monthly rate, I'd also like to discuss new billing packages that may help lower that rate. To get assistance, please create your own post with the details of your experience (copy & paste is fine) so we can get started. Chat with you soon. 

I no longer work for Comcast.

4 years ago

0

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