8 Messages
AI bot not answering questions
I signed up for TV Core- Next Gen and cannot find an actual channel line up anywhere. The bot just gives me the list of every channel. Could I please get an actual list of what channels I'm supposed to be getting?
jeffsanfrancisc
Contributor
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24 Messages
6 hours ago
I see it's been more than 24 hours and you haven't received a response. You should be able to click the link on this page, sign in and then see your customized channel lineup: https://www.xfinity.com/support/articles/id11-channel-lineup . If that doesn't work for you and you want to speak with someone, sadly the only way I know of to actually reach a human being at Xfinity is to say "disconnect service" when you call. Their automated phone system seems designed to prevent you from actually resolving any issues unless your request falls within one of their set parameters.
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