1 Message
Adding Sports & News
I have now spent over three hours trying to add the Sports and News package to my service. The website tells me there is an error. I have talked to 4 agents now (once I finally figured out that horrid situation and dealt with the most unhelpful AI bot I've dealt with yet. Everyone is telling me that they can't add the package because I have the basic service and I need to rebundle and choose the "Popular Channels" option. This makes no sense to me. Yes, it has the channels I want, but over a hundred that I don't want and I don't want to rebundle my services. Why would this package even exist if not for someone with the basic service to add the channels that they want?
XfinityEricB
Official Employee
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1.7K Messages
4 months ago
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