Activating Peackock through Xfinity.

We have just received the worst customer experience in our entire 30 years of being with Xfinity.  We have spent many hours, trips to the Xfinity store, calling peacock, and call you back gain.  Going around and around, we are about done. 

We have spent over 10 hours on the phone with you people over the last 4 days. 

All I want to do is activate peacock with Xfinity.  Should this be that complicated?

i have explained to every person what the problem is. 

I login to my Xfinity account -  to my subscriptions, and also activate-peacock.  I click on the activate button.  I get blue bubbles that spin around, and then a smiley face saying OOPS something went wrong check back later.   I am so sick of seeing the smiley face.  You do not know how many different ways your customer service people have asked me to log in and do various things. 

I was told me that it isn't Xfinity's problem.  It is a peacock problem, and to contact them.  So I did.  Nope not a  Peacocks problem, I should contact Xfinity.  Really - I wonder whose problem it really is.  I do know one thing - it is defiantly not mine.  

The person that I talked to on either Sunday or Monday said they would call back.  It is now Wednesday, and no call back.   I would think a return phone call should not be over 24 hours?  

Monday I was told to go to the Xfinity store, so made an appointment and went.  Shocking.  Once again was told that it is not an Xfinity problem.  Contact Peacock. 

Someone along the line says they are going to escalate my problem and put in a ticket.  No idea if this happened, I have nothing to show that this happened.   

Yesterday I did a live chat, (I kept a copy of the chat) this person told me he would put in a ticket, someone would call me, and I would get a credit. Someone did call back, and once again went through everything that we had been doing over the past three days.  Whoever I was talking to all of a sudden transferred me to someone regarding email issues.  WHAT!!! WHY!!!  That person couldn't help me, back on hold for over 45 minutes, to yet once again do it all over again. 

My final person I talked to last night said that a technician needs to come to my house and fix it.  I asked if he would need access to my computer, and she said yes.  I said [Edited: "Language"] no.  He is not logging into anything of mine.  He will have to bring whatever he needs to fix this issue with him.  The appointment was then confirmed that it would be Thursday between 1-3pm.  Shocking, but then again maybe not so shocking after this whole ordeal, I get a text and an email confirming the appointment for Thursday between 8-9 am. Really.  My faith is on its last thread.  I asked if there would be a charge for him, and they told me no.  I can say that if he says there will be a charge, he will not be coming into my house at all. 

We are also diamond customers, and I read that we should be able to go our rewards, and Peacock is available there, NOT!!!!  

I question is this service really available to us.  When we changed to this package, we were told that it was. I am hoping this isn't a bait and switch. 

I would appreciate someone to help us with this.  We are ready to end our business with you of over 30 years.