Visitor

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1 Message

Saturday, August 9th, 2025 6:45 PM

Activate peacock

I have tried activating Peacock, which is included in my NOW TV package, but when I hit the activate button instead of asking me to confirm my email address and password it just takes me to the NBC page.  Is this something I have to do on my tv or can I do it online?

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Official Employee

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2.6K Messages

6 months ago

 

user_mcvehy Welcome to our community forum! Thank you for reaching out so we can help you activate and start enjoying your favorite content on Peacock. 
1. Go to xfinity.com/yoursubscriptions and log in to your account with your primary Xfinity ID and password.
    - Note: If you don’t see your Peacock subscription listed, go to xfinity.com/activate-peacock.
2. You’ll reach the Xfinity StreamStore, where you can easily activate and manage your streaming subscriptions.
3. Click Activate next to Peacock Premium.
4. Enter the email address you want to use for your Peacock account. Then, click Continue.
5. Create your Peacock password and provide other account details. Then, click Activate.
 
You can find more detailed instructions here and please let me know if you run into any questions! 

 

Visitor

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7 Messages

2 months ago

I am having issues activating peacock. I am supposed to have it free with my internet but when I go to the activation page it tells me I am not eligible and my subscription page does not show it listed and tells me I have to buy it. I have called multiple times. I was last told that there was an internal issue with the system and your engineers were working on fixing it. this was mid week last week. I was told by Friday possibly. I was to get notified when it was fixed but nothing so far. Terrible customer service and clearly not well trained. Every time I speak with someone it is a different story. 

(edited)

Visitor

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3 Messages

2 hours ago

This is ridiculous. I have been a Comcast customer for years. You are offering a two year free subscription for Peacock and make it impossible for us to activate it. What the heck?

Visitor

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3 Messages

2 hours ago

FREE PEACOCK SUBSCRIPTION??? I have been trying to get into this free Peacock subscription. That’s good for two years. I see nothing in the Peacock account mentioning free anything. It’s asking me to sign up for a subscription??? Please please make it easy for this free subscription you are offering. I would like An answer to this very simple question. 

Official Employee

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2.4K Messages

 

user_tj43l6

I know it's frustrating when the redemption doesn't work as expected. I appreciate you reaching out to let us know, and we'll do our best to help. We are grateful for all the time you've spent troubleshooting so far. Did you get Peacock free as part of your Xfinity Rewards membership or with your internet package? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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