Skip to main content
user_mcvehy
1st Topic
1st Like

Visitor

 • 

1 Message

Saturday, August 9th, 2025 6:45 PM

Activate peacock

I have tried activating Peacock, which is included in my NOW TV package, but when I hit the activate button instead of asking me to confirm my email address and password it just takes me to the NBC page.  Is this something I have to do on my tv or can I do it online?

Question

 • 

Updated 

16 days ago

2.6K

2

Oldest First
Selected Oldest First
XfinityEmilyB

Official Employee

 • 

2.5K Messages

4 months ago

 

user_mcvehy Welcome to our community forum! Thank you for reaching out so we can help you activate and start enjoying your favorite content on Peacock. 
1. Go to xfinity.com/yoursubscriptions and log in to your account with your primary Xfinity ID and password.
    - Note: If you don’t see your Peacock subscription listed, go to xfinity.com/activate-peacock.
2. You’ll reach the Xfinity StreamStore, where you can easily activate and manage your streaming subscriptions.
3. Click Activate next to Peacock Premium.
4. Enter the email address you want to use for your Peacock account. Then, click Continue.
5. Create your Peacock password and provide other account details. Then, click Activate.
 
You can find more detailed instructions here and please let me know if you run into any questions! 

 

0

0

Melissa18123

Visitor

 • 

7 Messages

20 days ago

I am having issues activating peacock. I am supposed to have it free with my internet but when I go to the activation page it tells me I am not eligible and my subscription page does not show it listed and tells me I have to buy it. I have called multiple times. I was last told that there was an internal issue with the system and your engineers were working on fixing it. this was mid week last week. I was told by Friday possibly. I was to get notified when it was fixed but nothing so far. Terrible customer service and clearly not well trained. Every time I speak with someone it is a different story. 

(edited)

3

0

XfinityDena

Official Employee

 • 

3.9K Messages

Thank you for reaching out @Melissa18123 At this time there is a known issue and we do not have a solution or an eta of when this issue will be resolved. I am sorry for the inconvenience. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

18 days ago

0

Melissa18123

Visitor

 • 

7 Messages

Well it’s still not fixed and the box you guys issued me is broken, but I’m still being charged the same. In fact I’m being charged a fee to even have this box that’s broken which I was told I didn’t need, but then I was told I did need. every time I talk to your people at something different. I’m not generally the kind of person who would post things publicly, but this has been going on 18+ days since I returned to Xfinity and I have had nothing but issues and not just with Peacock that is a minor issue out of all the multitude of other issues I’ve had since I returned November 2.

 including, but not limited to your mobile services, billing being messed upon both, promotions offered initially, then not honored, inability to appropriately transfer accounts and not mess everything up so much to where I lose service services which I cannot gain access to again. I’m posting public publicly at this point because I can’t get any resolution by calling you all. I made a separate post. Feel free to have your corporate office. Read it. Find my account and reach out to me directly. hopefully there’s at least one competent person in your company because so far I have not found a single one. I’m tired of calling and I’m tired of spending my hours of my days off and evenings throughout my week trying to get everything set the way it should be. 

(edited)

Like

Reply

16 days ago

0

XfinityMatthew

Official Employee

 • 

1.1K Messages

@Melissa18123  Our team would be happy to get into the account and get each issue looked at for you and escalate anything we cannot help with directly. To get started please send us a direct message with your full name and service address, and we can access the account. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

16 days ago

0

forum icon

New to the Community?

Start Here