Splashdog's profile

New Poster

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3 Messages

Tue, Dec 15, 2020 10:00 AM

AcornTV - Vera season 2 missing episodes on Xfinity box

We pay for AcornTV. When we try to watch Vera, s2 episode 2, we are asked to pay for it on the X1 platform.

I also noted that Vera episodes 2 through 4 are not on the X1 platform unless I am willing to pay for them. I checked as streaming and I can see them but why would I not watch on a big screen when I pay for it on the X1 (TV sized screen)?

Here4Help

Problem Solver

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109 Messages

10 m ago

@Splashdog 

 

When you purchased the Acorn TV subscription, did you do so through Comcast? I only ask because the Acorn TV On Demand content on your Comcast TV box is only available if the Acorn TV service is being purchased from Comcast. Your option is to use a third-party device (i.e. Roku, Amazon Firestick, Smart TV) to access the Acorn TV App to watch through your tv -or- cancel your Acorn TV subscription with Acorn and add it to your Comcast account (you can do this here https://www.xfinity.com/learn/digital-cable-tv/svod/acorntv) so you can watch Acorn TV programming on your Comcast TV box. 

 

Hope this helps. 

New Poster

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3 Messages

10 m ago

Hi,

Yes, we purchased Acorn through Comcast. The X1 platform was the easiest to use. We have watched Brokenwood, Murdock and several others during the pandemic. We watched season 1 of Vera and started season 2 when we found out we were asked to purchase episode 2 of season 2.

 

Thanks,

 

Joel

 

When you purchased the Acorn TV subscription, did you do so through Comcast? I only ask because the Acorn TV On Demand content on your Comcast TV box is only available if the Acorn TV service is being purchased from Comcast. Your option is to use a third-party device (i.e. Roku, Amazon Firestick, Smart TV) to access the Acorn TV App to watch through your tv -or- cancel your Acorn TV subscription with Acorn and add it to your Comcast account (you can do this here https://www.xfinity.com/learn/digital-cable-tv/svod/acorntv) so you can watch Acorn TV programming on your Comcast TV box. 

Visitor

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1 Message

I’m having the same problem but with seasons 4 and 5. Did you ever get this worked out? If so, can you tell me what you did? Thank you!

New Poster

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3 Messages

No, I did not get this worked out. It is very disappointing.

Official Employee

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435 Messages

Hi, @Splashdog and any others seeking assistance. This thread is over 9 months old, it is considered a dead thread. If you are seeking assistance, please create a new thread outlining the issue and we will assist there. This thread will now be closed. 

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