Hi @user_0tab9x Thank you for taking the time to contact us about this process and we can help with that here. If the primary account holder has passed away this is a slightly different process, please see here.
If you are looking to change the ownership of the account and the above scenario does not apply to your request, just start by sending us a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary. 2. Click the "Direct Messaging" icon. 3. Click the "Start new conversation" (pencil and paper) icon. 4. In the "To:" line, type "Xfinity Support". 5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 6. An "Xfinity Support" graphic will replace the "To:" line. 7. Type your message in the text area near the bottom of the window. 8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link
XfinityEva
Official Employee
•
2.7K Messages
15 hours ago
Hi @user_0tab9x Thank you for taking the time to contact us about this process and we can help with that here. If the primary account holder has passed away this is a slightly different process, please see here.
If you are looking to change the ownership of the account and the above scenario does not apply to your request, just start by sending us a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link
How to direct message within the forum
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