U

Visitor

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3 Messages

Tue, Dec 14, 2021 6:41 PM

ACCN

Hi is there a date when ACCN will be available for Xfinity Customers?  I have heard it was coming, but I have not been able to see a date.  Thanks

sriv94

Contributor

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70 Messages

Hace 5 m

Supposedly 12/22/21.

Visitor

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3 Messages

@sriv94 Thank You.  I hope so

sriv94

Contributor

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70 Messages

Getting it now on 1325.

Visitor

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2 Messages

How do you get ACCNX?Aren't both suppose to be available with cable box ?Called customer service even tech support they said it looks like they don't carry it now Am I missing something ?Do they know what they are doing ? I thought agreement was for both platformsACCN andACCNX?Any information on this

Official Employee

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481 Messages

Good question! The only thing I have been able to find was just for ACCN. At this time it doesn't look like we have ACCNX, but you are welcome to let us know if you think we need to add that as well. At the bottom of our homepage, you can find a "submit feedback" tab and we are happy to listen and look into it for you! If you have any other questions, feel free to reach out to us here in a DM as well! You can do that by following these directions: 

To send a direct message you may need to:

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Visitor

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2 Messages

You need to add ACCNX as I have noticed the same problem as user cd 5524 visitor.Also noticed that ESPN you can't log in using Xfinity as provider to access either ACCN or ACCNX .I also had tried to go to the ESPN app on Comcast saying maybe this is the way you would have to access ACCNX,but that also said provider doesn't service it.I have now read a message posted 5 days ago from contributor  billmich8888 saying in January sometime Xfinity customers will be able to access ACC network and ACCNX on the app and website.They we're having issues.So possibly will Xfinity allow access through their ESPN sports app as listed on Xfinity to get ACCNX or will they place their own access for a ACCNX listing if it a chanel listing as 1325 for ACCN but a separate listing in there sports apps saying ACCNX .Hopefully in January sometine as ESPN straightens out issues  on their end that Xfinity would finally straighten out theirs in regards to this whole question

Contributor

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582 Messages

Hace 5 m

HEY EVERYONE, I just got off of an informative chat with ESPN

THIS IS A KNOWN ISSUE AND THEY TOLD ME THAT ALL XFINITY CUSTOMERS WILL BE ABLE TO ACCESS ACC NETWORK (and ACCNX) ON THE APP AND WEBSITE "SOMETIME IN JANUARY"

and yes, caps were done on purpose to get attention

(edited)

New Poster

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6 Messages

Hace 5 m

Let’s not rush into anything. They’ve only had about 2 years to figure this out.

Contributor

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582 Messages

@jevans1204   correct, ESPN should have had this ready to go, ESPN dropped the ball here

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