U

Visitor

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1 Message

Friday, March 19th, 2021 2:32 PM

Closed

ACC network

Why can’t we get ACC network 

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Problem Solver

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836 Messages

4 years ago

Nobody is entirely sure, but the best guess is, Comcast and Disney (which owns at least part of the ACC network) can't agree on (a) how many households should get it at what tiers, and (b) how much Comcast should have to pay per household for it. Comcast and Disney signed a deal in 2012 that expires sometime next year; reportedly, that is when they will start to get serious about the ACC network. Unfortunately, if this is true, then don't expect it for the upcoming football season, or most of the 2022 basketball season.

Official Employee

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923 Messages

4 years ago

Hi, @user_2dc50c.With so many new channels and ways to watch being introduced by various programmers, as well as the diverse interests of our customers, we work hard to offer a wide variety of quality services that all of our customers will enjoy. Each channel is chosen based on many factors, like:

  • Quality and diversity of programming.
  • Legal requirements.
  • Federal regulations and restrictions.
  • Carriage agreements with the programmer.
  • Customer feedback and requests.


We have to pay for almost every channel we carry, including new networks that we may launch - not the other way around. As a result, we're careful about adding channels that could increase customers’ bills due to the fees charged by the owners of the channels. These fees may not reflect an appropriate value for our customers, but we try to make agreements that will give our customers the content they want at a price that is reasonable.

 

While we have no plans to launch the channel now, we regularly evaluate our channel lineups as our customers' interests change and make changes that we think will add more value to their Xfinity services. We do appreciate your feedback though! 

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