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Thursday, October 3rd, 2024 8:44 PM

ABC says i need to upgrade to watch

Today i turned to ABC and a message popped up that I need to upgrade to watch.  But my overpriced cable already includes ABC.  So what is wrong?

Visitor

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1 Message

3 months ago

My mom's is doing the same thing. What's up??

Official Employee

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1.1K Messages

I appreciate you using the Xfinity Community Forums to reach out, user_5a7147. We can help with your moms video concerns. Are you using the TV box to access this channel or another device?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Official Employee

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698 Messages

3 months ago

@user_0ims2u Good afternoon. Thanks for posting to the community. We appreciate it, and are happy you thought of us to assist. We have the best tools, just like the Xfinity Assistant. It is the best resource to manage the account and service online when we are not available. It is my favorite as I can check the service health, and also reboot the wifi for dinner time. That ensures the kids come to eat, and that makes me very happy. Here is a link that I found for you to make it easy to use https://www.xfinity.com/xfinityassistant/. Are all the channels working again? 

1 Message

3 months ago

How can we watch it if is already included in our service with Xfinity?

Official Employee

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1.7K Messages

user_a9ifjn Thank you for asking. How are you trying to watch? Are you using the Xfinity Stream app or one of our TV boxes? Are you getting an error code with the error message? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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