abursonthomas's profile

New Poster

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1 Message

Wed, Sep 30, 2020 7:00 PM

ABC Never loads

Trying to watch the NBA Finals on ABC and the channel will not load. I can watch other channels on xfinity stream via my PC no problem, but ABC just stays on the ABC logo loading screen.

 

It has been like this for at least a month now. Any ideas on why this is happening? I have to actually go to ABC's website to watch the game.

Responses

New Poster

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1 Message

7 m ago

I also have this problem. It will load in the app on my tablet but will not load in chrome in my PC.

Visitor

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3 Messages

10 d ago

I was told by xfinity rep ABC isn’t available right now in their xfinity stream. If it doesn’t return soon I’ll cancel all together since I only did the trial for the ABC option and so far too many channels aren’t working so it’s not worth the money I’ll just return to my Roku/Netflix etc. I hope xfinity offers all their current customers compensation for this! They need to. 

Visitor

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3 Messages

10 d ago

I’m also having trouble with multiple other channels. Error code TVAPP-00100) on all of them that aren’t working says “we’ve run into a problem while streaming. I can see this happening a day here and there.. but day after day after day.. especially while a customer is paying so much.. eeekkk

ComcastMichele

Official Employee

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341 Messages

@ I am so sorry to hear about your missing channels with our Xfinity Stream app. I use the app all of the time and I love it! I love that I can view the app on my tv's my phone, tablets, or computers any time that I want. I would hate to miss some of my favorite programs due to missing channels. I would love to dig further into the missing channels. Can you please reach out through private message with your first and last name, name on the account if different and service address? 

(The chat icon is located at the top right of the page. Clicking on the chat icon will bring up a chat box that will allow you to initiate a chat conversation.)
Click the Private Message icon
Click the New Message icon
This will give you an empty "To" line. Type in "Xfinity Support" and then select Xfinity Support from the list. 

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