Visitor
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5 Messages
ABC Miami Channel 446/1018 DVR issues
Is anyone else having issues with the new ABC channel in Miami / Ft. Lauderdale / South Florida? Since it started on Monday, August 4th, anything I try to record is unplayable.
Visitor
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5 Messages
Is anyone else having issues with the new ABC channel in Miami / Ft. Lauderdale / South Florida? Since it started on Monday, August 4th, anything I try to record is unplayable.
user_92qfzv
Visitor
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1 Message
23 days ago
Yes! It is very frustrating
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user_121por
Visitor
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1 Message
23 days ago
Yes I'm having the same.problem
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user_yg5l4z
Visitor
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5 Messages
23 days ago
Yes, I've now been on Tech Support for 2 hours. And nothing has gotten resolved
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user_a9c94f
Visitor
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5 Messages
23 days ago
It appears there is a technical issue which Comcast has not fully identified yet. I've been talking to someone at corporate and they have submitted it for further review. The current thought is that the new ABC affiliate station is not broadcasting the correct information, but whether that's true or not, I've found some oddities. For example, I set to record the local news and that worked and was viewable, but not shows from the ABC network.
One potential temporary workaround is trying to record from channel 18 which is the SD (rather than HD) channel. I've had mixed luck with that, it worked one day but not the next, but worth a try.
One thing I found earlier in the week is that some shows I had set to record prior to August 4th for every new episode, when I looked at the Record settings, it would show to record only if it was on "HDWPLG" which was the old ABC affiliate station so it wouldn't record the show at all since it was no longer on that channel. I deleted those and reset using the new channel 446 but then it would record but not playback which is the ongoing issue.
Other than contacting Comcast to let them know you're also having this issue, it probably doesn't pay to spend much time with them as it's not something they'll be able to fix while you're on hold.
Here's wishing us all good luck on this!
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XfinityDena
Official Employee
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3.6K Messages
22 days ago
@user_a9c94f Thank you for reaching out and the update you posted. Did the agent state a timeframe the issue will be resolved?
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user_yg5l4z
Visitor
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5 Messages
22 days ago
So because there's no resolution and no time frame, and i've spent two hours total on the phone with xfinity, we're leaving and going to direct tv
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user_iff6rt
3 Messages
21 days ago
Yes I'm also having the same issue!
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user_zpki65
Visitor
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1 Message
21 days ago
Yes, we are experiencing the same issues. Very frustrating!
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user_bv9acu
Visitor
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1 Message
18 days ago
I was. Now it’s working.
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user_a9c94f
Visitor
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5 Messages
17 days ago
I started this thread a week ago. I AM NOT AN XFINITY EMPLOYEE, just a customer.
It appears that Xfinity finally fixed the issue with recording on 446 which is the new ABC Miami affiliate. I had contacted that station and talked to a technician there a few days ago and asked them to work with Xfinity as Xfinity had said they thought the issue was the signal coming from the station. Whatever the reason and whoever did what, it appears it is working. I was able to record shows yesterday and today and the playback worked. Let's hope it stays that way.
I'd suggest if you're still having this issue to unplug your modem for a few minutes then plug in so it restarts. You might also do a full home reset of your TV boxes, either using the online/app system or unplugging them for a couple of minutes and then plugging them back in. If that doesn't fix the issue, call Xfinity. Good luck.
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