Visitor

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1 Message

10/28/2026 2:29 AM

ABC broadcast glitch

Why is ABC stuck in a commercial loop?

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Official Employee

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4K Messages

7 hours ago

 

I know I'd be wondering that same thing too, user_e1pyig! Thank you for reaching out. We’ll work through this together and ask a few questions to better understand what’s happening. To start, is the issue limited to ABC? If so, what program, show, or broadcast are you noticing it on? Is this happening on just one TV or multiple TVs? When you have a moment, can you also check whether the same issue occurs when watching through the Xfinity Stream app? A couple of troubleshooting steps you can try in the meantime are using the Xfinity app to troubleshoot your services and power cycling your TV box by unplugging it, waiting briefly, and plugging it back in.

 

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