U

Visitor

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5 Messages

Wed, Apr 14, 2021 7:54 PM

5 weeks still not fixed

Ordered 200+ channels only get 10 it's been 5 weeks. I have xfinity stream, no boxes, and I'm told the problem is on there end. I will give it one more week then it's AT&T there service can not be this bad.

Responses

Regular Visitor

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6 Messages

1 m ago

Having this exact same issue.

I just upgraded my internet, which unfortunately had to come with TV service.  I don't want to pay extra for a cable box, so I went to use the streaming services.  Majority of channels don't show up - took me 5+ customer reps until one eventually admitted that the problem is on xfinity's side but "it will be fixed tomorrow".

Sounds like I shouldn't hold my breath.  My call tomorrow will be to get a discount for the TV service until it's fixed, or xfinity can send me a cable box on their dime while they fix their streaming service.

ComcastAmira

Official Employee

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2.3K Messages

1 m ago

Hello @ and @cs1955, thanks for reaching out to us on our Forums page. We appreciate you being customers with us and we certainly want to get to the bottom of this channel issue on the Xfinity Stream app. As a person who utilizes the app every day, I can imagine how frustrating and inconvenient this has been for you. My team would be more than happy to further investigate and assist you with this. Please send us a private chat message for further assistance. 

 

To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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