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6 Messages
5 DAYS AGO HBO channels STOPPED WORKING on TV with ERROR MESSAGE XRE-03059
I have HBO/HBO MAX in my account. 5 days ago HBO stopped working on my TV and I get a ERROR MESSAGE. However with one of the HBO channels (551) TV jumps to HBO at 801 (HD) and that works. All other non-HBO channels are working.
I had a long conversation yesterday with a Live Agent and they wish to send a technician. Based on my knowledge and experience I believe this is not a problem at my location but a problem at the Comcast End. After escalating yesterday, Agent booked a tech to visit my home. Suddenly, last night HBO worked on my TV so I cancelled the tech visit. But this morning again I got same Error Message XRE-03059. Can this be resolved by a tech visit or as my suspicion is that it is a problem at the other end not at my home-END because it is a problem ONLY with HBO CHANNELS? Any suggestions - I have already tried un-plug and re-plug and refresh?




user_99znap
Visitor
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6 Messages
1 hour ago
UPDATE: Previous Post was on Aug12. Today (Aug 14,2026) ALL HBO Channels are working. Interestingly, I got more information about ERROR CODE XRE-03059 issues from Chatgpt than from dialog with Live Xfinity Agents.
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