U

Visitor

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7 Messages

Fri, Jul 16, 2021 12:56 AM

4K

While watching a TV show onnHD I typically get a message indicating that show is available in 4K, however when I tune to the 4K programming I'm getting a message stating I need to subscribe to that channel. The channel I was watching was NBC. I've watched several shows in 4K including most recent the MLB Allstar Game, but now all of a sudden I'm getting this subscribe message. I'm already on a 4k package, anyone else experiencing this issue? I called, they reset my box,  but getting same message. 

Responses

XfinityJay

Official Employee

 • 

154 Messages

2 m ago

Hi there, @user_fc6eda. Thanks for bringing your issue to our attention! You've reached the perfect place for support here on our community forums. I'm confident that we'll get to the bottom of this together. Just to confirm, do you have a 4K flex box or DVR? 

Visitor

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7 Messages

@XfinityJay  correct I have a 4k box. 

Official Employee

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150 Messages

I appreciate you confirming! If you can do me a huge favor and send a peer to peer message so I can take a look over the account and jump into this issue further with you, I'd greatly appreciate it! Please send us a Live Chat with your first and last name as well as your service address so we can assist. 
 
To send a Live Chat, click the Peer to Peer chat icon at the top right of the page and enter Xfinity Support in the "To" section of the chat.

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