comunica's profile

Regular Visitor

 • 

5 Messages

Mon, Apr 12, 2021 8:47 PM

4 digit channels

Even though I added the 4 digits channels to my favorite list when I set the guide to favorite it doesn't bring them just the 3 digits ones same thing happens with the voice command. Is there a way other than setvthe guide to all channels and to bringvthe 4 digit channels including with the voice command? 

Responses

ComcastKaitlan

Official Employee

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103 Messages

1 m ago

Hello, @comunica; I'm sorry to hear about the 4-digit channels not staying added to your Favorites List when you go to add them! We did have an update to our 4-digit channels where they were more grouped together for easier browsing but I don't think that would affect them being added to your favorites list. More information about that change can be found here: https://comca.st/32cLhIH

 

Have you done any troubleshooting with your cable box yet? (Restarting, resetting, etc.) 

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