Visitor
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1 Message
1 tv is showing black screen
We have 3 tvs. The main one was working earlier but now is black screen, no sound and can’t be turned off. Tv is only 2 years old. Virtual assistant ran an update but no help to the main tv. Changed batteries in remote but couldn’t check if on correct input because the screen is black. Any suggestions?
XfinityMiguel
Official Employee
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266 Messages
5 m ago
Hi, thanks for message about the cable services not working and sorry to hear this is happening. So to be clear you have 3 TVs, 3 cable boxes and only 1 is not working and that is the main TV, is this correct?
You can also check the input/output from the back of the cable box. On the black screen is there an error message at all?
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