Skip to main content
user_l3lcwe
1st Topic

Visitor

 • 

2 Messages

Saturday, June 6th, 2026 2:39 PM

03062 Error on certain channels

I am unable to get ESPN, ESPN2, and MLB channel to work.  There may be other channels too.  Most channels are working fine though.  Getting the Trouble Connecting message with XRE-03062 message.  Thoughts?

Question

 • 

Updated 

2 months ago

62

2

0

Oldest First
Selected Oldest First
jdawg90

Contributor

 • 

79 Messages

2 months ago

Not sure if it relates to your issue, but we started having a rotating, intermittent issue with error codes last winter. Tech said our signal was great and swapped us to Internet based TV instead of running a box on the old cable TV signal. He eluded to that being what Xfinity is headed towards anyway and since our Internet was fine, it should fix our issues. And it has *knock on wood*. Support on here was good, but had to wait for them to go through their processes before they recommended sending a tech. 

0

0

XfinityRichard

Official Employee

 • 

3.5K Messages

2 months ago

Good Morning, @user_l3lcwe I'm sorry to hear that you are having trouble viewing those channels you posted, I know how frustrating it is not being able to watch a game. Since it's been a few days since you last posted, are you still having trouble viewing those channels?

2

0

user_l3lcwe

Visitor

 • 

2 Messages

Yes.  Still having the issue.  HBO HD also doesn’t come in.   Tried a couple of restarts.  

Like

Reply

2 months ago

0

XfinityMarshante

Official Employee

 • 

1.3K Messages

@user_l3lcwe, thank you for the update. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, click the "New message" icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

2 months ago

0

forum icon

New to the Community?

Start Here