your systems are broken and you're taking my momey

Hi there! Here in digital care, we like to keep all of our communications through the messaging on this platform. This is not only for our security but also for record keeping purposes for the customer and company. Our awesome team can help. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!