Visitor
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5 Messages
"You'll Need To Make A Payment In Store"
As the subject suggests, we're being redirected to make a payment in store. ABSOLUTELY NOT. I loathe the whole "I've been a customer ex amount of years" statement, but we have been customers for a while and I REFUSE to drive to a store to make a payment. That's just not going to happen.
XfinityDemitrius
Official Employee
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3K Messages
14 hours ago
Hey @queens2183, thank you for visiting our official Xfinity Forums Community support page. If a payment was rejected, it can take up to 6 months for the payment block to be removed. If you pay with a credit/debit card, the block would only be associated with this payment method.
If you pay with checking/savings, then we recommend swapping payment methods. Alternatively, our Xfinity Store is also available to accept payments.
What is your current method of payment and are you able to switch?
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queens2183
Visitor
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5 Messages
14 hours ago
When I log into billing on the app and try to make a payment.
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