Visitor
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1 Message
You'll need to make a payment in person.
I am beyond frustrated that my account has somehow been restricted to where I can only make in person cash payments at an Xfinity store. I am a disabled person that cannot drive, so the added $30+ just to get to an Xfinity store to make this payment is a major inconvenience. I have been with Xfinity for 6+ years. I have spent days working with Customer Service to resolve this and I am now considering switching to Verizon since no one wants to help.
I have even read other posts and see support members mentioning for customers to send a direct message but I don't even have that option to do so.
I'm not going to continue to pay $30+ there and then back, when I'm already paying almost $50 more a month than other internet only customers.
Can someone please check into my account and have this restriction removed?
XfinityJeff
Official Employee
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1.1K Messages
4 hours ago
Good morning @user_e5w0u3, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the payments, but you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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