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user_mxy46f
1st Topic

Visitor

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3 Messages

Saturday, May 23rd, 2026 12:12 PM

"You'll have to make a payment in person" Message

I cannot pay my bill online. I keep getting this message. I am a cystomer for 15 years and never missed a payment

Question

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Updated 

7 hours ago

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XfinityJorge

Official Employee

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3K Messages

3 days ago

 

user_mxy46f Hi there, thank you so much for using our Forums and for taking the time to write us. I understand you are having trouble paying your bill online and we are here to help you figure this out. Are you logged into your account, if so how are you logged in through our app or website? 

 

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