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user_mxy46f
1st Topic

Visitor

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3 Messages

Saturday, May 23rd, 2026 12:12 PM

"You'll have to make a payment in person" Message

I cannot pay my bill online. I keep getting this message. I am a cystomer for 15 years and never missed a payment

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2 hours ago

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XfinityJorge

Official Employee

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3K Messages

3 days ago

 

user_mxy46f Hi there, thank you so much for using our Forums and for taking the time to write us. I understand you are having trouble paying your bill online and we are here to help you figure this out. Are you logged into your account, if so how are you logged in through our app or website? 

 

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user_mxy46f

Visitor

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3 Messages

I tried both and both fail. The app or website. I read in this forum other people experienced this. Their account was marked for fraud. I make mulitpl payments a month all the time. I want to make a $100 payment today. I have been a customer for 15 ears with no missed payments or fraudulent charges.

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3 days ago

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XfinityJorge

Official Employee

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3K Messages

Thank you for the additional details and I am happy to look into this for you to make sure that is not the case. Can you send us a DM with your complete name and service address? 
To send a "direct message" / "private message" message to Xfinity Support:
 • Click "Sign In" if necessary
 • Click the "Direct Message" icon
 • Click the "New message" (pencil and paper) icon
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 • An "Xfinity Support" graphic replaces the "To:" line
 • Type your message in the text area near the bottom of the window
 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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user_mxy46f

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3 Messages

OK, I sent a direct message to Xfinity Support

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2 hours ago

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